FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How much is a deposit?

The deposit amount is $150.00 for owners.  Should an owner rent out their property, a $150.00 rental deposit will be assessed to the renters.  All deposits are refundable if billing is up to date.  If there is a balance due when service is disconnected, the deposit will be applied to the balance.

How much does it cost to start new service?

If you are needing new service at a location that has never received water from RWD #2, you must first get in contact with our Manager, Ed Dennis.  As he is the contractor for RWD #2, he is the only one who can give you an estimate for new service.  He can be contacted at (918) 623-6112.

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. If none are found, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing a milky look, or some dirt to enter the line, causing a dirty or rusty color.  Unless otherwise notified, the water should be safe to use.  Subscribe to receive any alerts!

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L by state law. Our chlorine levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the new billing was printed or we may not have received it at all. Call our office and we will help you solve the problem.